Refund Policy

1. Refund Eligibility

At RestoFlow, we provide the platform for restaurants to receive and manage orders. Restaurants are solely responsible for the fulfillment and quality of all orders placed through the platform. However, customers can request refunds under the following circumstances:

• Failed Payments: If a payment was deducted but the order failed to process on our system.
• Duplicate Charges: If you were incorrectly charged multiple times for the same transaction.
• Cancelled Orders: If an order is cancelled by the restaurant before fulfillment.
• Undelivered Orders: If an order was accepted and paid for but never delivered or fulfilled by the restaurant.

2. Refund Processing

All refund requests are reviewed individually by our support team in collaboration with the respective restaurant.

Once a refund is approved, it may take 5–10 business daysfor the funds to reflect in your account, depending on your bank and payment provider's processing timelines.

3. Subscription Fees

For our restaurant partners, RestoFlow operates on a SaaS subscription model.

SaaS subscription and setup fees are generally non-refundable once the onboarding and setup process has commenced, except where legally required.

4. Restaurant Responsibility

Restaurants using the RestoFlow platform are entirely responsible for:

• Ensuring accurate menu pricing and descriptions.
• Maintaining up-to-date item availability.
• Meeting estimated delivery timelines and resolving direct food quality disputes with customers.

Disputes strictly regarding food quality, taste, or presentation must be resolved directly with the restaurant management.

5. Contact Us

If you have an issue with an order or need to request a refund, please contact us at: